Support Center
Frequently Asked Questions
How do I create an account?
Download the relevant Sarop app and register with your mobile number. A one-time verification code confirms your identity.
How is my health data protected?
Data in transit is protected with HTTPS/TLS, and additional technical and organizational safeguards protect personal, medical and emergency information. See the Privacy Policy for details.
How can I delete my account?
You can request account deletion at any time. See the Account Deletion Assistance section below.
Which apps are part of Sarop?
Sarop Life, Sarop Doctor, Sarop Dentist and Sarop Emergency. Availability rolls out by region.
Does Sarop replace hospital information systems?
No. Sarop complements existing systems and can integrate with them.
Does Sarop replace national healthcare platforms?
No. Sarop is designed to work alongside existing national healthcare infrastructure.
Can Sarop integrate with government systems?
Yes. Sarop is designed with interoperability and integration capabilities.
Contact Support
For general help with your account or the apps, contact our support team:
support@sarop.healthBug Report
Found a problem? Email us with the app name, your device model, the app version and a short description of what happened, so we can reproduce and fix it:
support@sarop.healthSecurity Report
To report a security vulnerability or a suspected incident, please contact our security team directly. We review every report responsibly:
security@sarop.healthAccount Deletion Assistance
You can request deletion of your account and associated data. Verified requests are normally processed within 30 days.
Technical Assistance
For technical issues such as login, notifications or syncing, contact technical support. Including your device model and app version helps us resolve the issue faster:
support@sarop.health